I bought one of these blankets to use for pain management. It works very well and heats up better and hotter than any other blanket I tried. it is much higher in price, but you expect quality. About a month ago I experienced a small shock from the blanket and after I was done using it I looked and the bottom had burnt together and burned through the mat. I contacted MiHigh's customer support for assistance and did not receive a response despite 5 emails to them. I then decided to go through the Amazon review process to see if I could get through to them. I received an email within 2 days, and they worked with the company to comp me a new sauna blanket. I was very impressed with the speed of service once I got a representative. Not only did they comp me for the price of a new sauna blanket, but they are sending me a free experience kit. What started as a bad review of the company's customer service changed, thank you!